About Service Usage

  • This service is for visitors from overseas.
  • Please use this service during your trip in Tokyo, or before you visit Tokyo.

Call us for the following

  • How to get to a train station
  • How to get to sightseeing spots
  • Introductions to tourist attractions
  • Where to buy souvenirs and gifts
  • When you feel sick

Service Hours 24 hours, 365 days
Fee Available at free of charge
Languages Offered English, Chinese, Korean

How to Use

Interpretation and tourist information by phone

Call the toll free number:0120-805261
Toll Free 0120-805261
Service Hours 24 hours, 365 days
Fee Available at free of charge.
Toll free.
Please note that the call cannot be connected if you have an international roaming contract. Please use the IP phone.
Languages Offered English, Chinese, Korean

Interpretation and tourist information by IP phone

Call via IP phone(fees for data packet usage only).Go to the LiveCall page.
Service Hours 24 hours, 365 days
Fee Available at free of charge.
Toll free.
(Packet communication fees may occur depending on the usage environment.)
Languages Offered English, Chinese, Korean

User Guide

Choose your OS.

Translations via e-mail

Order a translation via e-mail.Go to your mail app.
e-mail address
Fee Available at free of charge.
Fees for data usage apply.
Languages Offered English, Chinese (simp), Chinese(trad), Korean
Conditions of Usage
  • May be used up to 10 times per foreign tourist
  • Translations from Japanese into a different language, or from a different language into Japanese
  • Up to about 100 words for translation into Japanese from English per document
  • Up to about 200 characters for translation into Japanese (from Chinese or Korean) or Chinese or Korean (from Japanese) per document

Points to Note when Using the Translation Service

  • This service is available for English, Chinese (simplified and traditional) and Korean.
  • We cannot make reservations for transportation, lodging, or restaurants, etc.
  • We primarily help with transportation and tourist information for the Tokyo Metropolitan Area.
  • When the phone lines are congested and you are unable to get through, please wait for a time and try again.
  • E-mail reception is used for translations only. (Technical translations such as contracts, etc., cannot be translated)

Disclaimer for Using the Call Center

  • This service provides basic information about transportation and sightseeing. For further information about services of facilities or for the most up-to-date information, please contact the facility you wish to visit or use.
  • This service does not provide medical consultation. No diagnoses or information about medications can be given.
  • The center cannot accept any responsibility if damage to the user occurs from errors in translation/interpreatations, or for any reason.